Case Study: SES, a global satellite communications provider, becomes an end-to-end service provider with MuleSoft

SES transforms into end-to-end service provider

SES, a global communications satellite operator with 65 satellites covering 99% of the world and delivering over 7,700 TV channels to 325 million homes, set out to shift from a wholesale infrastructure provider to an end-to-end service provider. To do that it needed a unified customer portal and closer customer relationships, but its legacy point-to-point integrations and disparate systems were slowing the IT team and preventing fast, scalable digital delivery.

SES adopted MuleSoft’s Anypoint Platform and an API-led connectivity approach to expose key applications, systems and data as reusable APIs, replacing brittle point-to-point links. The new architecture sped up integrations, created a global library of reusable components, and enabled a customer portal that delivers insights into satellite traffic patterns and user behavior, significantly improving the customer experience.

SES

Ruy Pinto

CIO