Case Study: RBC Wealth Management achieves 24-minute onboarding and a single customer view with MuleSoft

RBC Wealth Management cuts onboarding to 24 minutes with MuleSoft

RBC Wealth Management, a division of RBC Capital Markets, faced the challenge of delivering a world-class digital customer experience. Their goal was hindered by siloed legacy systems and inefficient, paper-based onboarding processes. To remain competitive, they needed to unlock critical customer data and integrate it with modern applications to create a single customer view. They partnered with MuleSoft and used its Anypoint Platform to address these challenges.

MuleSoft's API-first integration strategy enabled RBC to build reusable APIs that connected its legacy, cloud, and on-premises systems. This solution digitized the onboarding process and powered a new client service portal. As a result, MuleSoft helped RBC reduce the average customer onboarding time from weeks to just 24 minutes. The project also delivered a 50% reduction in maintenance costs and accelerated the launch of new digital initiatives by three times.

RBC Wealth Management

Greg Beltzer

Head of Technology