Case Study: Pilot Flying J delivers a seamless omnichannel guest experience with MuleSoft

Pilot Flying J reduces mobile fueling steps by 90% with MuleSoft

Pilot Flying J, the largest operator of travel centers in North America, faced the challenge of siloed IT systems that prevented a seamless customer experience. They sought to adopt an omnichannel strategy to provide personalized services across mobile and web channels. To integrate their backend systems and digital platforms, they turned to MuleSoft and its Anypoint Platform.

Using MuleSoft's API-led approach, Pilot Flying J unlocked data from hundreds of systems to build their myPilot app. This solution integrated fueling, shower, parking, and loyalty systems, enabling features like mobile fueling and real-time reservations. The results included 90% fewer steps for mobile fueling, an 80% increase in in-app shower bookings, and significant IT development time savings, allowing faster delivery of new digital services to market.

Pilot Flying J