Case Study: Oldcastle Precast boosts productivity and customer satisfaction with MuleSoft Anypoint Platform

Oldcastle Precast boosts productivity 4x with MuleSoft

Oldcastle Precast, a leading manufacturer of precast concrete products, faced significant operational challenges due to a lack of systems integration following numerous acquisitions. This led to manual, inefficient processes and a lack of real-time data for project managers, negatively impacting customer satisfaction. To address this, Oldcastle Precast selected MuleSoft's Anypoint Platform to create a hybrid integration solution that could connect their many cloud and on-premises applications.

By implementing MuleSoft, Oldcastle Precast integrated key systems like Salesforce, Clarizen, and GoFormz, creating a centralized view of client and project data. This solution provided real-time insights into project budgets, timelines, and equipment issues, enabling faster customer service. The results included a 4x productivity boost from decreased manual processes and the ability to answer customer questions instantly instead of through lengthy research calls, greatly improving customer satisfaction.

Oldcastle Precast