Case Study: Oldcastle Precast achieves 4X productivity and 4-minute customer service with MuleSoft Anypoint Platform

Oldcastle increases speed of innovation and delivery of integrations with a hybrid platform

Oldcastle Precast, a leading U.S. manufacturer with 80+ locations, had grown rapidly through acquisitions and was left with fragmented on‑premises systems and slow, custom point‑to‑point integrations. This lack of consolidated data made it difficult to manage the project lifecycle efficiently, causing delays in delivering client information and hurting customer satisfaction.

Oldcastle implemented MuleSoft’s Anypoint hybrid integration platform to connect cloud and on‑prem applications, consolidating Salesforce as the single source of client data and integrating tools like Clarizen and GoFormz. The unified view of project and equipment data enabled real‑time issue resolution, cut customer service time from four hours to four minutes, increased productivity fourfold, and accelerated the pace of innovation and integrations.

Oldcastle Precast

Terrance Houston

Shared Services Program Manager