Case Study: NZ Post achieves a unified customer view and more personalized service with MuleSoft

NZ Post diversifies its services using APIs

NZ Post, the long-established postal services company in New Zealand, was facing declining mail volumes and growing pressure to modernize its business. As it expanded into courier and digital services, it needed MuleSoft to help break down IT complexity and data silos so it could access parcel tracking, contact center, and financial data in one place and deliver more personalized customer experiences.

MuleSoft’s Anypoint Platform was implemented to unify data from disparate systems into a single customer view in Salesforce, giving NZ Post a clearer picture of each end customer. With MuleSoft, NZ Post simplified its IT landscape, created greater efficiencies, and improved its ability to support more personalized service and future digital growth.

NZ Post

Tammy Auranen

General Manager Customer Solutions