Case Study: M1 accelerates digital transformation and self-service with MuleSoft

M1 accelerates time to market by 25% with MuleSoft

M1, Singapore's most dynamic communications company, faced challenges launching products quickly due to a legacy, on-premise API gateway that lacked scalability and reuse. This bottleneck slowed their time-to-market and hindered their omnichannel customer experience goals. To become more agile and digital-first, they partnered with MuleSoft to modernize their integration strategy.

MuleSoft implemented its Anypoint Platform to create a cloud-native foundation, consolidating 150 legacy applications down to 30. Using reusable APIs, MuleSoft enabled advanced customer self-service, such as configurable payment plans, and automated order processes. This resulted in 90% of customer transactions becoming self-serve, an 85% automation rate for online orders, and a 25% faster time to market, while saving significant development resources per project.

M1