Case Study: Liberty achieves faster claims processing and millions in savings with MuleSoft

Liberty saves $3.2 million with MuleSoft

Liberty, a South Africa-based financial services and insurance group, faced a slow and error-prone claims process due to customer data being locked in multiple monolithic systems. To digitally transform and improve customer experience, they partnered with vendor MuleSoft, using its API-led connectivity approach.

The solution built with MuleSoft unlocked back-end data to create a comprehensive digital claims platform, automating processes and enabling omnichannel service. This resulted in $3.2 million in savings from reduced development costs, saved 14,000 hours in claims processing time, and cut claim processing by up to 20 minutes each. MuleSoft also allowed Liberty to rapidly deploy new services, like a WhatsApp channel, in weeks by reusing APIs.

Liberty