Case Study: icare boosts claims processing speed with MuleSoft

icare makes filing insurance claims as easy as one, two, click

Icare, an Australian workers’ compensation insurer serving millions of people, needed to speed up and simplify claims processing. Its data and workflows were trapped across siloed SaaS and legacy systems, forcing customers to deal with paperwork and multiple websites. Icare chose MuleSoft and its Anypoint Platform to support an API-led integration strategy and create a faster, more seamless digital claims experience.

MuleSoft helped Icare decouple and modernize its systems with APIs, building 200 integrations across 36+ systems and moving the claims process to the cloud. The new platform launched in just six months, processed 10,000 claims in two weeks, improved development speed by 2x, and increased customer NPS by 19 points. Icare now processes claims 2-3x faster and can reuse APIs for future projects.

Icare

Edward Lee

Technical Director