Case Study: Alameda County achieves real-time case management and instant data sharing with MuleSoft

How Alameda County unlocks real-time case management data using MuleSoft

Alameda County’s Information Technology Department supports 9,000 employees across 21 departments and dozens of criminal justice partners, including the Sheriff, Superior Court, District Attorney, Probation, and Public Defender. The county faced a growing integration problem: a legacy, monolithic case management system fragmented into multiple agency-specific CMSs, forcing manual paperwork and duplicate data entry that could take 3–4 hours per case and hinder real-time access to defendant information.

The county implemented MuleSoft’s Anypoint Platform to integrate six separate data sources into a unified master database, routing and validating data in real time while interfacing with legacy systems. The platform delivers 99% uptime, reduced multi-hour processes to seconds, lets users enter data once for automatic propagation, and decouples systems so updates require minimal changes—transforming data sharing across Alameda County’s criminal justice system and enabling plans to expand integration to other departments.

Alameda County