Case Study: Employee Benefit Management Services achieves 8X faster client onboarding and 40% lower operational costs with MuleSoft's Anypoint Platform

EBMS accelerates client onboarding by 8X with API integrations

Employee Benefit Management Services (EBMS) is a third‑party administrator of health plans for about 300 employers that was struggling with a manual, error‑prone process — creating up to 80,000 files a day to share insurance data with the many providers, pharmacies, employers, and members each client used. That cumbersome approach created disconnected experiences for clients and patients and slowed client onboarding and service delivery.

By adopting MuleSoft’s Anypoint Platform and an API‑led EDI approach, EBMS built reusable APIs to create a single patient view and deliver real‑time data via a web portal and mobile app, plus push notifications for critical updates. The result: client onboarding sped up 8X (from 15 days to 2), operational costs dropped ~40%, and customer service calls fell by 50%, while integrations are now faster to reuse and extend.

Employee Benefit Management Services

James Vertino

Chief Executive Officer