Case Study: Capita achieves scalable AI governance and 20% faster API development with MuleSoft

Coast Capital scales AI agent governance for 350+ agents and speeds API development 20% with MuleSoft

Capita, a business process outsourcing company, faced the challenge of scaling agentic AI across its operations due to a fragmented, project-led integration architecture. This made it difficult for AI agents to securely access data and integrate with client systems. To support its AI ambitions, Capita needed a standardized, composable foundation for governance and orchestration.

Using MuleSoft Agent Fabric and the MuleSoft Anypoint Platform, Capita established a unified governance layer for over 350 AI agents, enabling secure orchestration across platforms like Azure and AWS. This solution provided visibility, control, and faster API development. As a result, Capita now develops APIs 20% faster, accelerates contract delivery, and securely scales its AI initiatives for competitive advantage.

Coast Capital