Case Study: AT&T Mobility achieves unified, AI-ready customer service with MuleSoft

AT&T Mobility powers 240 million API calls per day with MuleSoft

A major telecommunications company, AT&T Mobility, faced challenges in customer service due to a massive web of disparate legacy systems. Their support agents could not access consolidated customer data, leading to disjointed and inefficient service experiences. To overcome these siloed systems and create a single source of truth, AT&T partnered with MuleSoft.

Using the MuleSoft Anypoint Platform, AT&T connected its legacy backend systems into a unified framework. This solution provided agents with a single interface to view customer data, significantly reducing service response times. The results include handling 240 million API calls per day and virtually stopping production support calls due to platform reliability. MuleSoft enabled a consolidated API catalog that reduces development costs and provides the foundational data for AT&T's AI-driven agentic future.

AT&T Mobility