Case Study: Coast Capital achieves improved performance, scalability, and lower operating costs with MuleSoft

Coast Capital connects systems to give members a seamless experience

Coast Capital wanted to improve the performance and scalability of its banking and payment experiences while reducing operating costs. Using MuleSoft API integration, the credit union aimed to modernize key digital services such as online banking, member onboarding, and digital statement delivery.

MuleSoft optimized and consolidated APIs to support faster, more reliable services and help Coast Capital digitize more than 205,000 paper statements, generating an estimated $350,000 in savings. MuleSoft also connected digital ID verification with Equifax, cutting verification costs by $500 per month and increasing verification rates from 32% to 50%, while helping Coast Capital win Surviscor’s Best Credit Union Mobile Banking Experience for five consecutive years.

Coast Capital

Jason Hikida

Vice President of Digital Banking and IT