Case Study: Chorus achieves fully automated network issue handling with MuleSoft

Chorus transforms network issues management through API-led connectivity and automation

Chorus, New Zealand’s largest telecoms infrastructure provider, needed to streamline network management after its fiber build was complete. With data spread across disconnected systems and a lot of manual work to diagnose issues, Chorus also faced unnecessary technician visits because broadband providers couldn’t see real-time network status. MuleSoft helped Chorus address these challenges with a more connected, automated approach.

Using MuleSoft, Chorus automated its ticket-to-truck-roll process so that 75% of logged tickets can now generate a site visit without any human intervention. MuleSoft’s solution eliminated manual steps across systems, saving Chorus significant time and cost while making network operations far more efficient.

Chorus

Michael Brosnahan

Portfolio Architect