Case Study: a leading drug retailer reduces payroll and shrinkage costs with Mu Sigma

Collaborative problem solving journey with one of the largest drug retailers

The client, a leading drug retailer, was required to reduce employee costs during a merger. They partnered with analytics vendor Mu Sigma, which leveraged its muPDNA and muSearch software to thoroughly define the problem of achieving lean staffing while considering employee sentiment.

Mu Sigma's solution began with optimizing store staffing, leading to an 18% reduction in shrinkage costs. The engagement was then scaled using the muUniverse platform to revamp customer care operations, which increased customer retention by 5%. The partnership expanded further into marketing and sales force effectiveness, leaving the client with new problem-solving capabilities and a framework for better decision-making across the organization.