Case Study: Martin County, Florida expands transit access and boosts customer satisfaction with MTM Health

Martin County, Florida boosts transit satisfaction to 94% with MTM, Inc.

Martin County, Florida sought to increase access to healthcare, employment, and other community resources for its transportation-disadvantaged population. The county needed a Community Transportation Coordinator to deliver high-quality customer service, timely performance, and cost efficiency for its transportation program. It selected MTM Health after a competitive bidding process.

MTM Health implemented a transportation brokerage model to address these challenges. The solution included consolidating services under a single call number, creating new fixed routes, and expanding service to evenings and weekends through grant funding. As a result, MTM significantly improved service, increasing customer satisfaction to 94% and reducing the advance notice required to schedule a trip from 14 days to just two. The innovations provided more trips and services without any additional cost to the county.

Martin County, Florida