Case Study: Think IP boosts technician productivity and billing with MSPbots

Why Think IP’s Van Vieira made the switch from BrightGauge to MSPbots and isn’t looking back

Think IP, a managed service provider, faced challenges with its previous dashboard solution, BrightGauge, which had limitations in integrations, custom reporting, and support. This made it difficult for Director of Operations Van Vieira to gain the data insights needed to improve team efficiency and process adherence, leading to unproductive technicians and missed SLAs.

The solution was implementing MSPbots, which offered over 70 integrations and 5000+ prebuilt assets. The MSPbots team provided white-glove service to build custom dashboards that delivered clear, actionable data. The results included more productive technicians who knew what to work on next, maximized billing, and more time for the leadership to focus on business growth, with Van Vieira stating the service was "unmatched."

Think IP

Van Vieira

Director of Operations