Case Study: Valeo Networks achieves 100% ticket QA coverage with MSPbots TicketQA

Valeo Networks achieves 100% ticket QA coverage with MSPbots

Valeo Networks, a fast-growing MSP that expands through acquisition, was struggling to maintain quality assurance across its help desk which processes over 1,000 tickets per week. Their manual QA process could only cover about 10% of tickets, leading to inconsistent documentation, reactive coaching, and recurring client issues slipping through. They turned to MSPbots and its TicketQA product to address this critical vulnerability.

By implementing MSPbots TicketQA, Valeo Networks established a fully automated and customizable QA system. The solution provided 100% ticket coverage, delivered immediate feedback to technicians via Teams, and enabled data-driven coaching. This resulted in a scalable process for onboarding new technicians, a significant drop in critical failures, and the establishment of a clear, enforceable blueprint for service quality that technicians embraced.

Valeo Networks