Case Study: Excellent Networks boosts MSP efficiency and automation with MSPbots

Excellent Networks saves a full dispatcher salary with MSPbots

Excellent Networks, Inc. was a growing MSP that operated for years without measuring KPIs or technician performance, leading to unprofitable clients and a lack of accountability. To gain visibility and automate operations without adding staff, they turned to the vendor MSPbots and its platform.

MSPbots provided a solution featuring automation bots integrated with Microsoft Teams. This included escalation bots for stuck tickets and a "Next Ticket" system that automated dispatching and client prioritization. The results were significant: the need for a full-time dispatcher was eliminated, saving a full salary, response times improved for valuable clients, and profitability dashboards identified and helped rectify underpriced agreements.

Excellent Networks, Inc.