Case Study: CIO Landing saves 60+ hours per week with MSPbots

CIO Landing saves 60+ hours per week with MSPbots

CIO Landing, an award-winning IT support provider, faced significant workflow inefficiencies as they scaled. Their challenge was manual and slow cross-departmental ticket routing in ConnectWise, which created a single point of failure for dispatchers, led to delayed response times, and allowed time entry errors to go undetected. They sought an automated solution and turned to MSPbots for its business intelligence and automation platform.

MSPbots implemented several automated bots to streamline operations. These included notifications for cross-departmental ticket handoffs via Teams, the Next Ticket system for automated prioritization and dispatch, and bots to catch time entry errors. This solution saved CIO Landing more than 60 hours per week, improved response times by removing the dispatcher bottleneck, and ensured accurate billing through automated error checks.

CIO Landing