Case Study: East Coast Technical Services achieves 400% margin growth with MSP360 Managed Backup

East Coast Technical Services Reduces Cloud Backup Costs by Migrating from Mozy PRO to MSP360™ Managed Backup with Google Nearline Support

East Coast Technical Services faced rising backup costs and a need for greater control and flexibility over cloud storage and licensing after moving clients to cloud-based backups. The company sought an easy-to-deploy, well-supported replacement for their previous provider (Intronis) that would let them pay only for what clients use and simplify troubleshooting. They evaluated and chose MSP360 and its MSP360 Managed Backup solution to meet those needs.

MSP360 implemented MSP360 Managed Backup with pay-as-you-go licensing and the ability to work directly with public cloud storage (such as Amazon Web Services), allowing East Coast Technical Services to migrate large datasets quickly and choose the most cost-effective storage. As a result, the customer’s margins grew by 400%, they saved about 5 minutes on average diagnosing each backup ticket, and they completed multi‑TB migrations in weeks — demonstrating clear cost savings, improved staff efficiency, and strong scalability with MSP360.

East Coast Technical Services

Joel Carson

Founder