Case Study: SecureTech achieves greater profitability and operational transparency with MSPCFO

SecureTech Takes Advantage of Operational Decision-making

SecureTech, a managed service provider based in San Antonio, faced the challenge of managing its operational efficiency as it grew. The company’s president, Brandon Zumwalt, needed granular data to answer fundamental questions about client agreement profitability, team efficiency, and service margins. To address this, SecureTech turned to the vendor MSPCFO for its business intelligence and analytical tools.

By implementing MSPCFO, SecureTech gained access to over 50 reports and deep analytical tools for data on metrics like Hours Per Ticket and Tickets Per Node. This provided the transparency needed to make data-driven decisions on account management and pricing. As a result, MSPCFO enabled SecureTech to boost its profits by better allocating engineering time and more accurately pricing its fixed-fee service agreements.

SecureTech