Case Study: Hilltop Consultants improves fixed-fee profitability with MSPCFO

Hilltop Consultants Takes the Guesswork Out of Fixed-fee Agreements

Hilltop Consultants, a managed service provider, faced the challenge of not knowing the true profitability of its clients under fixed-fee agreements. They needed to move beyond misleading revenue figures to understand which clients were truly profitable based on the engineering resources they consumed. To address this, the company turned to the analytics and business intelligence services from vendor MSPCFO.

MSPCFO implemented its platform to analyze Hilltop's PSA data, delivering over 50 reports that provided granular insights into per-client profitability. The solution enabled Hilltop to identify agreements that were unprofitable, understand the reasons behind service inefficiencies, and make data-driven decisions on pricing and training. As a result, MSPCFO provided the tools to immediately improve the bottom line by elevating underperforming agreements and better aligning services with client fees.

Hilltop Consultants