Case Study: Indraprastha Apollo Hospitals streamlines signed discharge summaries with MSB Docs

Indraprastha Apollo Hospitals Implements Digital Signatures With MSB for Providing Signed Discharge Summaries to Their Patients

Indraprastha Apollo Hospitals, a leading private healthcare provider in India, needed a faster and more reliable way to manage discharge summaries. Its manual print-sign-scan-print-store workflow for obtaining doctor signatures was time-consuming, costly, and prone to delays, errors, and archive management issues. The hospital turned to MSB Docs and its digital signature/document management capabilities to streamline the process.

With MSB Docs, the hospital now uploads completed discharge summaries from EMR to MSB, which routes signature requests to attending doctors via email and mobile notifications for quick review, approval, or rejection. The result was a fully electronic signing workflow that improved turnaround time, reduced paper handling and faxing/scanning, increased transcriptionist productivity, strengthened compliance through traceable signing, and provided audit trails for disputes and audits.

Indraprastha Apollo Hospitals