Case Study: City of Whitehorse streamlines citizen issue resolution with M.R.S. Company’s SharePoint automation

City of Whitehorse cuts issue-to-council turnaround time with M.R.S. Company

The City of Whitehorse, a municipality in Canada's Yukon Territory, faced a challenge in managing its citizen issue notification and request process. The manual workflow was complex and prone to delays, making it difficult to ensure every citizen's concern was heard and addressed efficiently. The city partnered with M.R.S. Company to implement an automated solution built on the Microsoft SharePoint and Office 365 platform.

M.R.S. Company architected and implemented a custom SharePoint solution that automated the workflow process. This eliminated manual emails and duplicated documents, enforced best practices, and provided better tracking. The solution drastically cut down the time it took for an issue to make its way from citizens to council, ensuring city councilors received the information they needed in advance to develop timely solutions.

City of Whitehorse