Case Study: Watford Community Housing achieves streamlined arrears management and improved tenant engagement with MRI Software (Income Analytics)

Watford Community Housing use MRI Income Analytics to streamline arrears management

Watford Community Housing, a Hertfordshire landlord with over 5,000 homes and plans to grow, faced inefficiencies in managing rent arrears: their legacy arrears tool didn’t integrate with their MRI Housing platform, provided infrequent updates, and relied on manual processes for tenant contact, making it harder to support vulnerable tenants and those moving to Universal Credit.

They implemented MRI Income Analytics, which integrates with their housing system, delivers daily data updates, risk-ranked cases and built-in SMS contact. The result was faster, more accurate prioritisation of high-risk cases, quicker tenant engagement (often by text), reduced time chasing already-paid accounts, lower communication costs, and rapid user adoption with minimal training—supporting their move toward a single, integrated customer view.

Watford Community Housing

Mike McDonald

Income and Tenancy Support Manager