Case Study: Vodafone strengthens customer experience with MRI Software's Contract Intelligence

Vodafone strengthens client experience with MRI Contract Intelligence

Vodafone, the large pan-European and African telecommunications company, faced the challenge of managing highly complex telecom user contracts spread across disparate systems, with unstructured data creating risks of billing errors, missed renewals, and a poorer customer experience. To address this, Vodafone turned to MRI Software’s MRI Contract Intelligence to help centralize and verify contract data.

MRI Software implemented MRI Contract Intelligence to digitize and validate more than 30,000 Vodafone contracts using OCR and AI, then automate contract auditing with human validation. The result was a single source of truth for contracts, faster access to information, lower contract management costs, improved data accuracy, and better decision-making; Vodafone also strengthened customer relationships by proactively managing renewals and usage.

Vodafone

Sebastian Milczanowski

Head of Group Business Assurance