Case Study: Paramount Global achieves 100% data transparency and paperless work order management with MRI Software (MRI Angus)

Paramount Global benefit from 100% data transparency with MRI Angus

Paramount Global, a major global entertainment company overseeing more than 160 networks and managing 13 New York, regional and international facilities totaling about 2 million sq ft, faced operational challenges in its CORE Services group. Each building used paper-based, inconsistent work-order processes, leaving supervisors unable to track job status, losing completion details, and lacking accountability and standardized data across sites.

Paramount implemented MRI Angus, centralizing the CORE Services Help Desk, training staff, and equipping technicians with a mobile app to capture work in the field. The solution delivered 100% data transparency and a paperless work-order system, streamlined processes, improved service levels and productivity, enabled cross-site reporting, and boosted technician morale by allowing proactive work to be logged and credited.

Paramount

Luis Acevedo

Senior Manager