Case Study: Orange County Housing and Community Development achieves a simplified, fairer and more efficient waitlist process with MRI Software's WaitListCheck

Orange County Housing and Community Development Simplifies Waitlist Process

Orange County Housing and Community Development (HCD) administers federally funded programs like the Housing Choice Voucher (Section 8) and TBRA to assist low‑income residents. Opening an affordable housing waitlist was a resource‑heavy, low‑tech process—long lines, stacks of paper applications, manual data entry and extra staff or security were required whenever the waitlist opened.

HCD implemented WaitListCheck from MRI Software to move applications online, eliminate in‑person form filling, and run random lotteries. The change saved staff countless hours, cut manual data entry and front‑desk calls, removed the need for hired security, enabled multilingual applications and instant status checks, and created a fairer, more manageable waitlist process.

Housing and Community Development Orange County

Kim Boettner

Program Development Supervisor