Case Study: Mercy Housing achieves culture change, centralized portfolio data and major time savings with MRI Portfolio Management (MRI Software)

Mercy Housing drives culture change with MRI Portfolio Management

Mercy Housing is a national non‑profit that develops, preserves and manages affordable, program‑enriched housing for low‑income families, seniors, individuals and people with disabilities. Managing more than 350 properties across five regional business centers in 41 states, the organization struggled with fragmented systems, inconsistent data and failed prior rollouts that prevented it from operating as a unified business.

Mercy Housing selected MRI Portfolio Management, avoided upfront customizations, and executed a deliberate rollout that will serve over 1,000 users. The platform centralized data and terminology across regions, eliminated process inconsistencies, enabled corporate aggregation for investors, and saved teams roughly 30–40 hours per month by giving stakeholders reliable read‑only access — driving a measurable culture change toward unified operations.

Mercy Housing

Jeffrey Kohler

Vice President Property Operations