Case Study: Mark Development achieves over 90% resident adoption of online payments with MRI Software's RentPayment

Mark Development boosts resident adoption of online payments over 90%

Mark Development, a Hawaii-based housing developer and property manager focused on affordable housing across 15 properties, faced resident dissatisfaction after acquisitions at their payment provider. They needed a payment solution that was easy to implement and use, and that integrated with their existing systems to reduce manual work.

Mark Development implemented MRI’s RentPayment, leveraging its integration with MRI Financials and offering two onboarding paths—staff-managed setup (authorization form and autopay) for less tech-savvy residents and self-managed accounts supported by RentPayment’s Property Manager Playbook. The change eliminated bank runs and manual processing for staff, improved resident convenience, and drove resident adoption to over 90% across all properties.

Mark Development

Sonya Kimura

Operations Manager