Case Study: Harbor Group Management Company achieves dramatic maintenance efficiency and improved resident experience with MRI Software

Harbor Group Management improves maintenance efficiency, resident experience and team morale with ServusConnect and MRI Software

Harbor Group Management, an NMHC Top 50 manager of residential apartment homes based in Norfolk, VA, faced inefficiencies from printed work orders that created delays and gaps in resolving service requests and communicating progress to residents. They needed a faster, more reliable way to manage maintenance across their large portfolio.

By selecting ServusConnect—integrated with MRI Software—Harbor Group deployed the solution to 42,000+ homes and 800+ service team members in three months, automating tracking and improving data accuracy. The result: they now close 5,000+ work orders nearly every week, while boosting resident experience, team morale and actionable insights such as property- and team-level resident feedback for training and recognition.

Harbor Group Management Company

Bob Lee

Director, Technical Services