Case Study: Mitre 10 cuts costs and streamlines inductions with MRI Software’s OnLocation

Ensuring all those on-site are safe with OnLocation

Mitre 10, New Zealand’s largest home improvement and garden retailer with 84 locations and 7,000 staff, faced inefficient, error-prone paper-based visitor and contractor management. The manual system produced inconsistent reporting, no visitor analytics, slow inductions, and lost or damaged training materials, leaving the business without clear visibility or a consistent health and safety induction process.

Mitre 10 piloted MRI OnLocation and rolled it out to 56 stores by 2022, digitizing inductions, enabling touchless QR sign-in, and automating host notifications. The solution cut induction time by 360+ hours per store annually—saving about $6,000 per location—eliminated paper records, improved compliance reporting and version control, and freed staff for other tasks while securing reliable people-presence data.

Mitre 10

Warren Jordaan

Business Efficiency Manager