Case Study: Donaldson achieves exceptional resident experience and major staff time savings with MRI Software (Zego Mobile Doorman)

Donaldson creates an exceptional resident experience with Zego Mobile Doorman and MRI Software

Donaldson, a real estate firm managing over 40,000 units across Maryland and Virginia and advising on billions in transactions, faced a persistent challenge with resident retention and communication. Relying on manual emails, letters and in-person entries for work orders made it difficult to quickly notify residents about urgent updates, promote amenities and events, or enable resident-to-resident interactions — all while needing a solution that would integrate with their long-standing MRI Software platform.

Donaldson implemented Zego Mobile Doorman, integrated with MRI, to provide a modern resident app that automates work orders, streamlines communications, and centralizes event and amenity promotion. The integration eliminated hours of manual data entry, sped up maintenance requests, boosted resident engagement through in-app RSVPs and a digital bulletin board, and materially improved both staff efficiency and the overall resident experience.

Donaldson

Bridgette Paiva

District Manager