Case Study: a top-tier national satellite services provider boosts maintenance automation and efficiency with MPulse Software

Top-tier National Satellite Services Provider generates 100 more work orders per shift with MPulse Software

The customer, a top-tier national satellite services provider, faced the challenge of efficiently testing and repairing a high volume of satellite receivers. They needed to automate their work order generation process to increase speed and accuracy, moving beyond their existing automated testing system. To address this, they turned to MPulse Software and its MPulse Gold CMMS product.

The solution implemented by MPulse was an automated process called Auto-Gen, where test results were sent directly to the CMMS software, which then automatically generated work orders based on predefined failure conditions. This resulted in an immediate increase of 100 more work orders processed per shift. MPulse's solution also provided benefits through its mobile features, preventive maintenance scheduling, and improved shift communication. The measurable impact was significant, with annual processed work orders rising from 115,000 in 2015 to 130,000 in 2016.