Case Study: Leading Satellite Television Services Company achieves 13% increase in work orders and 100+ additional work orders per shift with MPulse Software

The Industrial Internet of things (Iiot) Advancing the Next Phase of Automation

A leading national satellite TV services provider (14M subscribers, ~18,000 employees, >$15B revenue in 2016) needed to streamline daily testing and repair at two receiver reconditioning facilities. Executives wanted to automate work order generation from automated receiver tests so maintenance teams could respond faster and handle high volumes with greater accuracy.

They implemented MPulse Gold (later upgraded to MPulse 8 Gold) and built an Auto‑Gen process that sends test results to MPulse and auto-creates work orders when a receiver fails preset criteria. The change produced immediate gains—about 100 additional work orders per shift, a rise from 115,000 work orders in 2015 to 130,000 in 2016 (~13% growth)—and also improved mobile access, preventive maintenance, labor tracking, shift communication, and overall asset reliability.