Case Study: Phelps County Regional Medical Center achieves streamlined plant operations and 20% time savings with MPulse Software

MPulse Helps Missouri Medical Center Streamline Plant Operations

Phelps County Regional Medical Center (PCRMC) is a 242‑bed hospital in Rolla, MO, serving about 250,000 residents with more than 1,500 employees and roughly 30 plant operations staff who handle over 500 work orders per month. Their legacy CMMS was difficult to use, generated piles of printed requests, offered no prioritization, and made preventive maintenance scheduling and asset tracking cumbersome.

PCRMC implemented MPulse v7 Gold (with added barcode inventory and MobileWorks) so users enter requests online, managers prioritize work before assignment, and technicians receive clear tasks. The system improved work-order and PM management, centralised asset histories and vehicle expense tracking, streamlined key/lock control for 834 keys, and reduced time spent on asset management by about 20% and long‑range budget planning by about 10%, while providing better reporting and responsive support.

Phelps County Regional Medical Center

Patricia Broaddus

Administrative Assistant, PCRMC Plant Operations