Case Study: Coventry and Warwickshire Partnership NHS Trust boosts helpdesk efficiency with mpro5

mpro5 have helped Coventry and Warwickshire Partnership Trust with their extensive Healthcare Facilities Management

Coventry and Warwickshire Partnership NHS Trust faced a significant challenge in managing the maintenance and safety of its 90+ sites with a small estates team. The trust's outdated system was inefficient and its contract was expiring, leaving just six weeks to find a new solution to manage its 125 subcontractors. The vendor, mpro5, was brought in to configure a replacement platform to address these urgent operational and compliance needs.

mpro5 implemented its platform to streamline the trust’s helpdesk and subcontractor management. The solution automated job scheduling, monitoring, and data reporting, which cut down on double data entry and manual administration. This resulted in a 77% increase in helpdesk efficiency, allowing the team to be reduced from nine people to just two. mpro5 freed up crucial resources for the trust and provided a foundation for expanding the system into other areas like fire safety checks.

Coventry and Warwickshire Partnership NHS Trust

Sat Padda

Senior Compliance Manager