Case Study: Compass Group achieves dynamic cleaning and 97% faster response times with mpro5

How mpro5 enables reactive cleaning and maintenance for Compass Denmark

Compass Group Denmark, a facilities management provider, faced the challenge of digitalizing their operations to deliver more value and a dynamic, responsive cleaning service. The problem was exacerbated by the pandemic, which heightened the need for visible, on-demand cleaning to ensure health and safety, while flexible working patterns made traditional scheduled cleaning inefficient. They partnered with vendor mpro5 to implement a smart workflow management platform and IoT solution to address these issues.

The solution involved installing IoT call buttons for users to request service and using the mpro5 app with QR codes to guide cleaners through dynamic workflows. This allowed Compass to target cleaning where it was needed most and respond to jobs instantly. The implementation by mpro5 led to a significantly enhanced service, including a 97% reduction in response time, which greatly impressed their client's employees and provided substantial ROI.

Compass Group

Elsie Reitzel

Team Manager