Case Study: Illy improves coffee machine maintenance efficiency with mpro5

How Illy Coffee maintain coffee machines and their brand standards at more than 4,000 sites with mpro5

Illy Coffee UK faced the challenge of managing maintenance for over 4,000 customer sites using an outdated and inefficient paper-based system. This process required field engineers to spend excessive time on administrative tasks and manually delivering paperwork to head office, which limited their availability for customer service and new sales opportunities. To modernize their operations, Illy partnered with the vendor mpro5.

mpro5 implemented a configured platform for asset management, creating a full electronic process for machine audits, parts tracking, and lead generation. The solution automated parts ordering and provided real-time inventory tracking on service vans. This resulted in significant cost reductions for Illy, with each engineer saving enough time to make at least three additional service visits per week. The platform also provided valuable sales intelligence, allowing field staff to easily identify and report on new potential customers.

Illy

Phil Gotch

Finance Director