Case Study: Chiltern Railways improves train presentation and SQR reporting with mpro5

How Chiltern Railway digitally transformed the way they manage their essential Train Presentation and Auditing for better customer experience

Chiltern Railways faced a challenge with their manual, paper-based system for auditing train cleanliness, which was unable to provide the detailed evidence needed for effective feedback and government compliance. They contacted the vendor mpro5 for a digital solution to structure and report on their Train Presentation data.

mpro5 provided a configured platform that enabled digital audits via smartphones and tablets. This solution delivered real-time dashboards, immediate alerts for issues, and detailed evidence for reporting. The results for Chiltern Railways included improved staff motivation through better feedback, the ability to adjust service level agreements, and full compliance with the Department for Transport's digital reporting requirements.

Chiltern Railways

Denis O'Sullivan

Train Presentation Manager