Case Study: Major UK High Street Retailer achieves scalable subscription growth and operational savings with MPP Global eSuite

Why eSuite is being implemented by a major retailer to power their multi-million pound subscription operation

A major UK high-street retailer engaged MPP Global to replace a costly, inflexible in‑house subscription platform that was constraining product, pricing and promotional innovation. The legacy system could only handle UK Direct Debit, was expensive to maintain, and threatened a subscription business of over 1 million active customers; the project required migrating more than 4 million records without disrupting payment dates or deliveries.

The retailer selected MPP’s eSuite to deliver a cloud-based, flexible subscription management platform with a Pricing Calculator supporting 80,000 permutations, tight integration to in‑store systems and supply chain, centralised financial reporting across 800+ stores, paperless mandates and expanded payment options (SEPA and cards). The implementation simplified store and call-centre operations, reduced overheads and training, preserved the existing customer base, and provided marketing and self-care tools the retailer expects to help grow subscription revenues by around 20% year-on-year.