Case Study: a large digital telecom services provider achieves real-time communications visibility with MPP BI

Telecom company Executive Analytics and Expenses Tracking

MPP BI helped a large digital telecom services provider gain full visibility into the performance of its omnichannel marketing communications platform. The customer needed a centralized way to track campaign execution across 15 channels, identify issues quickly, and ensure SLA compliance without adding load to storage systems.

MPP BI implemented a real-time monitoring solution that processes 4,000+ events per second without requiring changes to the platform’s source code. The solution delivers real-time dashboards, channel-level analytics, visual event log analysis, and alerts for threshold violations, reducing investigation time from hours to minutes and helping operators resolve issues faster, prevent SLA breaches, and improve delivery performance for 150+ users across 20+ integration flows.