Case Study: Seyna transforms claims management with Mozza

Seyna launches claims management in 2 months with Mozza

Seyna, a leading insurtech company, collaborated with Mozza to address the challenge of modernizing the complex insurance claims management process for brokers. Their goal was to enhance operational efficiency and improve customer satisfaction by rethinking the existing ecosystem and developing a strategic solution tailored to the specific needs of brokers and claims managers.

Mozza implemented a comprehensive product sprint that combined in-depth user research, product strategy, and high-fidelity prototyping. This user-centered approach led to the creation of the innovative "Seyna Claims" platform, which streamlined the claims process for common insurance types like home and mechanical breakdown coverage. The collaboration successfully established a new standard for efficient claims management, significantly improving broker efficiency and policyholder satisfaction, all within a swift two-month timeline from launch to user testing.

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