Case Study: Bank of Queensland achieves streamlined remote loan processing with Moxo

The Pocket Banker app by Bank of Queensland, streamlines remote loan processing

Bank of Queensland, one of Australia’s leading regional banks with more than 160 branches, needed to streamline remote mortgage paperwork, lending applications and complex multi‑party approvals while maintaining high security and customer satisfaction. Moxo powers BOQ’s Pocket Banker app, a digital branch that gives clients and relationship managers a secure, private portal for continuous interaction throughout the lending process.

Moxo delivered an encrypted, end‑to‑end platform—featuring secure messaging, document collaboration, digital signatures and video conferencing—that lets clients submit, track and complete lending applications remotely. The Moxo‑powered Pocket Banker has effectively placed a digital branch in every customer’s pocket, streamlining mortgage processing, improving internal responsiveness and enabling secure, remote loan servicing.

Bank of Queensland