Case Study: Van Lanschot achieves modern, white‑glove digital banking with Moxo's OneStop Client Hub

The oldest bank in the Netherlands evolves to meet modern client expectations

Van Lanschot, the oldest private bank in the Netherlands, needed to modernize its white‑glove client service to meet contemporary expectations without losing personalized attention. To do that it partnered with Moxo to power a branded OneStop Client Hub, aiming to shift traditionally in‑person, relationship‑driven interactions into a secure, digital experience.

Moxo’s platform delivers a mobile OneStop experience where clients access portfolios, relationship managers, secure messaging and interaction records with real‑time updates, while management retains an auditable e‑paper trail and compliant data retention. The Moxo solution enabled an overnight move from hand‑delivered paper workflows to a persistent, transparent digital channel that strengthens RM relationships, automates routine tasks, preserves continuity through RM transitions, and reinforces Van Lanschot’s brand relevance and client loyalty.

Van Lanschot