Case Study: Standard Chartered achieves a seamless, secure digital branch and streamlined client engagement with Moxo

Click2RM, a digital branch for client engagement from a leading British banking group

Standard Chartered, a leading British multinational bank with operations in nearly 150 markets and about 1,200 branches worldwide, needed to modernize its Private and Priority Banking client experience so relationship managers could engage clients continuously and securely without compromising data privacy. To achieve this, Standard Chartered launched Click2RM, a digital branch powered by Moxo.

Moxo implemented its OneStop Client Hub as Click2RM’s platform, delivering secure messaging, approvals, transactions, auditable transcripts via a secure ePaper Trail, and a management portal for monitoring team responsiveness. The solution gave clients on‑demand access to advisors, streamlined client‑centric processes, and improved operational oversight and responsiveness across the bank’s global footprint.

Standard Chartered

Didier Von Daeniken

Global Head Private Banking And Wealth Management