Case Study: HAHN Kunststoffe improves customer feedback management with moveXM

HAHN Kunststoffe sets new and innovative standards with customer feedback

HAHN Kunststoffe GmbH, an international plastics recycling company, sought to provide a first-class customer experience to its diverse client base across multiple industries. Their challenge was to systematically collect and analyze feedback across a complex customer journey to better understand client needs and continuously improve their customized products and services. To achieve this, they turned to the moveXM CX management platform.

Implementing the moveXM solution enabled HAHN Kunststoffe to map all customer journey touchpoints and automatically analyze feedback using AI. The moveXM platform provided clear, automated insights into areas performing well and those with potential for improvement, allowing the company to target enhancements and become more customer-centric. This systematic approach is paying off through improved customer satisfaction and more efficient internal processes.

HAHN Kunststoffe

Wolfgang Wallesch

Managing Director