Case Study: Lync Transport improves NEMT efficiency and cuts costs with MoveX

Lync revamps non-emergency medical transportation to improve efficiency and save costs

Lync Transport, a medium-sized NEMT company, faced significant challenges with its manual and inefficient transportation management system. Their existing solution was expensive and time-consuming, leading to chaotic dispatch and a lack of proper channels for rescheduling trips. To address these issues, they partnered with vendor MoveX for an upgraded mobility and dispatch solution.

MoveX implemented a customized NEMT suite featuring auto dispatch, smart route planning, and system integration. This solution automated trip management, allowing Lync Transport to handle multiple bookings efficiently and provide an easy booking channel for patients and hospitals. The results included a 15% increase in overall efficiency and a 6% decrease in operational costs, enabling the company to provide safer, more timely commutes while curtailing expenses.